Privacy Policy

This Privacy Policy describes how and when we collect, use, and share information when you purchase an item from our store, contact us, or otherwise use our services through this website.

This Privacy Policy does not apply to the practices of third parties that I do not own or control, including Smoolis or any third party services you access through Viva Stationery. You can reference the Smoolis GmbH Privacy Policy to learn more about its privacy practices. 


SECTION 1 - PERSONAL INFORMATION

What we do with your information

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. You may also choose to provide me with additional personal information (for a custom order, for example), if you contact me directly.

When you browse our store, we also automatically receive your computer's internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. 

Email marketing: With your permission, we may send you emails about our store, new products and other updates.

Why we need your information and how we use it

We rely on a number of legal bases to collect, use, and share your information, including:

  • As needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support.
  • When you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list.
  • If necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law.
  • As necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services.


SECTION 2 - CONSENT

How do we get your consent?

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do you withdraw your consent?

If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at or mailing us at: 

Viva Stationery
Avda. Valencia n20 2C
Paracuellos de Jiloca, Zaragoza
Spain 50342


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service. 


SECTION 4 - SMOOLIS

Our store is hosted on Smoolis GmbH, which is based in Zürich, Switzerland. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 

Your data is stored through Smoolis's data storage, databases and the general Smoolis application. You can reference the Smoolis GmbH Privacy Policy to learn more about its privacy practices.


SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act. 

Once you leave our store's website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website's Terms of Service. 

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.


SECTION 6 - SECURITY

Smoolis platform addresses the issue of protecting your anonymity and personal information very seriously. We and our e-commerce service provider, Smoolis GmbH, protect your personal data and, in general, the information we receive about you, and we guarantee their confidentiality, integrity and availability using appropriate security measures, according to the most up-to-date and advanced technological methods. These measures include technical and procedural steps to protect your data from misuse, unauthorized access or disclosure, loss, alteration or destruction. 

To prevent unauthorized access and transmissions, promote data security, and encourage appropriate use of information, we and our service providers use a variety of tools (encryption technologies, passwords, physical and electronic security, procedural safeguards) to assist in the protection of your information. However, "perfect security" does not exist on the internet or through data transmissions, so we make no guarantees. Third parties may unlawfully intercept or access transmissions or private communications and you should not expect that your personal information will remain private. 

For the HTTPS encryption (TLS) of our website we use the free service (Let's Encrypt). Via the integration of encryption certificates Smoolis can provide a so-called transport encryption that protects the communication to a Smoolis site from unwarranted access of unauthorized third parties.

Smoolis platform supports security protocols (SSLs) and encryption mechanisms (HTTPS protocol) that allow secure data transmission to the network. It also uses mechanisms for access control, SQL injection, Cross-site scripting (XSS) vulnerabilities, and session hijacking security mechanisms to effectively protect data and minimize risks. Smoolis GmbH employs security measures such as using firewalls to protect against intruders, building redundancies throughout our network (so that if one server goes down, another can cover for it) and testing for and protecting against network vulnerabilities. Payment information is transmitted using HTTPS encryption, and we maintain a PCI DSS Compliance.

Your personal data is stored on an encrypted server (Amazon S3) and can only be accessed by the employees authorized by the company "Smoolis GmbH", and only when this is necessary, e.g. to handle your requests. We manage access to AWS services and resources securely with AWS Identity and Access Management (IAM).

For your own safety, you should also treat all information provided on our platform as confidential and private and not disclose it to third parties. 

SECTION 7 - COOKIES

We use cookies to collect information, only for the purposes listed in this policy. 

What are cookies? Cookies are pieces of information in the form of very short alphanumeric text, stored on your computer with your own approval, and they help the more efficient operation of our platform. Cookies in no way cause harm to the user's computers or the files kept on them. 

What cookies do we use and why?

  • Some cookies are necessary to improve and customize our Services and your experience; to understand usage of our Services. The use of these cookies is essential for the website to work, and we do not use these cookies to collect personal information about you.
  • We also use functional cookies to remember choices you've made on information you've provided, such as your language. This allows us to tailor your website experience specifically to your preferences.
  • We use performance cookies to collect information about how you interact with our website. These cookies only gather information for statistical purposes and do not gather any information that can personally identify you. However, because these cookies are not strictly necessary for the use of our website, we require your consent to use them. The performance cookies we use include:
    • First party analytics cookies to estimate the number of unique visitors and to improve our website.
    • For statistical purposes we use Google Analytics cookies to help us understand how visitors arrive at and browse our website to identify areas for improvement such as navigation, user experience, and marketing campaigns. The data collected is processed in a nonpersonally-identifying form (anonymizeIp - IP Anonymization). Google Inc. discloses this information only to third parties to the extent required by law. To opt-out of Google Analytics visit Google Analytics Opt-out Browser Add-on.
How can you opt-out?
  • To opt-out of our use of cookies, you can instruct your browser, by changing the relevant options, to stop accepting cookies or to prompt you before accepting a cookie from websites you visit. Please note that you will be unable to use certain features on our website if cookies are disabled.
  • More information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through such sites as: www.allaboutcookies.org

For safe browsing on our platform, Smoolis complies with the European Directive 2002/58/EC on the processing of personal data and the protection of privacy in the electronic communications sector, as amended by Directive 2009/136/EC. 6.6. Your prior consent is necessary to use cookies. An exception to this rule will be only cookies that serve our platform’s operational needs (operational cookies) and are necessary for its display and efficient operation. By accepting the Terms of Service of our platform and this Privacy Policy it is deemed that you have consented to the use of cookies, as above.


SECTION 9 - DATA RETENTION

We retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, we may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.


SECTION 9 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or country of residence, or that you are the age of majority in your state or country of residence and you have given us your consent to allow any of your minor dependents to use this site.


SECTION 10 - CHANGES TO THIS PRIVACY POLICY 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you. 


QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at or by mail at:

Viva Stationery
Re: Privacy Compliance Officer
Avda. Valencia n20 2C
Paracuellos de Jiloca, Zaragoza
Spain 50342

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